Jack Russell Hero Intervenes During Near Deadly Burglary

Nation’s Largest Pet Insurer Selects Most Unusual April Claim

Brea, Calif. (May 28, 2016) - Four years ago, Shu of Salt Lake City, Utah brought home an energetic Jack Russell terrier puppy named Kismet. Little did she know, one day that tiny terrier would help save her life, which is exactly what happened when the brave Jack Russell intervened during a violent home invasion that left both he and his owner critically injured, and thankful to be alive. Kismet’s incredible courage and heartwarming recovery has earned him the title of April’s “Most Unusual Claim of the Month” by Nationwide, the nation’s first and largest provider of pet health insurance.

The terrifying tale begins with Shu returning home from work in the mid-afternoon. Kismet greeted his owner at the door and instantly became her shadow, following her throughout the apartment. Shu was feeling tired after a long shift and decided to lay down for a short nap until her husband Kase was scheduled to return from work.

“I laid down to rest and Kismet jumped up on the bed to join me,” said Shu. “We fell asleep together until I heard the front door creek open. I thought it was just my husband coming home, so I did not get up.”

A few seconds after the door closed, Kismet began to growl. Shu attempted to calm the terrier down, but he eventually erupted into a sporadic bark. At that moment, Shu turned around and saw a man enter her room with his face covered in a bandana. The man had broken into the apartment with robbery as a motive, but his intentions quickly turned violent. Before Shu could say a word, the man began to strike her with a wooden object.

“I couldn’t believe what was happening,” said Shu. “At first I thought someone was playing a joke on me, but then he started hitting me and I was fighting for my life.”

As Shu tried to defend herself, Kismet sprung into action and started attacking the intruder’s legs and arms. However, the situation escalated when the assailant uncovered a knife and struck Shu with a puncturing blow. Knowing the fight was turning, Shu pretended to pass out and the attacker left the room, but Kismet was not ready to back down. The determined dog recharged the attacker with a furry. As the invader struggled to fight off the mighty mutt, Shu saw her chance and sprinted out the front door.

As Shu sprinted out the door, Kismet held the intruder off just long enough until he turned his knife on the courageous canine and delivered a critical blow. Shu ran down the stairs of her apartment complex as she bled heavily, while the attacker chased after her. She reached a business on the first floor of the building and screamed for help while banging on a window. The employees inside took notice and rushed to help her. She immediately pointed towards the attacker who was close behind. The good Samaritans called for emergency services and followed the man long enough to get his license plate. The assailant was arrested within a few hours of the attack.

“As soon as I was safe, I wanted to go find Kismet, but I was injured pretty badly,” said Shu. “All I could think about in the ambulance was Kismet. I just wanted to know if he was going to be okay.”

Kase had returned home moments after the attack and recruited some friends to help. While Kase accompanied his wife at the hospital, the friends rushed Kismet to Advanced Veterinary Care of Salt Lake City for treatment, Both Shu and Kismet underwent major surgery upon arrival.

“This is an incredible story of resilience by both dog and owner,” said Carol McConnell, DVM, MBA, Vice President and Chief Veterinary Officer for Nationwide. “The Hambone Award’s purpose is to show that pet insurance can be helpful during unplanned medical emergencies or tragedies and this story exemplifies that.”

Since the incident, Shu and Kismet have made full recoveries and returned to living their lives without fear. Shu is thankful for the aid she’s received from her community and the pet insurance support she received from Nationwide.

“I’m just relieved that we both made it,” said Shu. “The help we received from everyone was amazing. The community helped pay for Kismet’s daycare costs, and I can’t thank the veterinarians enough for saving his life. Having Kismet insured through Nationwide helped tremendously with the costs as well.”

As the most unusual claim submitted in April, Kismet will be in the running for the 2016 Hambone Award. Kismet incident was one of more than 105,000 pet insurance claims received in the month of April by Nationwide, and was selected by Nationwide employees as the most unusual of them all. Honorable mentions in April include a West Highland terrier who jumped from a moving golf cart, a Boxer who swallowed a skewer, and a mix breed dog who ingested an entire container of pain medication. All pets considered for the Hambone Award have made full recoveries and received insurance reimbursements for eligible expenses. 

Note to editors: Digital images of Kismet are available upon request. Please send requests to rwhittington@petinsurance.com.

About Hambone Award

The Hambone Award is named in honor of a Nationwide-insured dog who got stuck in a refrigerator and ate an entire Thanksgiving ham while waiting for someone to rescue him. The dog was eventually found, with a licked-clean ham bone and a mild case of hypothermia. This quirky title was first awarded in 2009 to Lulu, a hungry English bulldog who swallowed 15 baby pacifiers, a bottle cap and a piece of a basketball. The Hambone Award and these unusual pet insurance claims have since helped educate the public about the unexpected mishaps that can affect household pets. Stories and pictures of the Hambone Award nominees are available at HamboneAward.com.

About Nationwide pet insurance

With more than 550,000 insured pets, pet insurance from Nationwide, formerly known as Veterinary Pet Insurance (VPI), is the first and largest pet health insurance provider in the United States. Since 1982, Nationwide has helped provide pet owners with peace of mind and is committed to being the trusted choice of America’s pet lovers.

Nationwide plans cover dogs, cats, birds and exotic pets for multiple medical problems and conditions relating to accidents, illnesses and injuries. Wellness coverage for routine care is available for an additional premium. Medical plans are available in all 50 states and the District of Columbia. Additionally, one in three Fortune 500 companies offers pet insurance from Nationwide as an employee benefit.

Insurance plans are offered and administered by Veterinary Pet Insurance Company in California and DVM Insurance Agency in all other states. Underwritten by Veterinary Pet Insurance Company (CA), Brea, CA, an A.M. Best A rated company (2013); National Casualty Company (all other states), Madison, WI, an A.M. Best A+ rated company (2014). Nationwide, the Nationwide N and Eagle, and Nationwide Is On Your Side are service marks of Nationwide Mutual Insurance Company. ©2016 Nationwide. Pet owners can find Nationwide pet insurance on Facebook or follow on Twitter. For more information about Nationwide pet insurance, call 800-USA-PETS (800-872-7387) or visit petinsurance.com.

About Nationwide

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the U.S. and is rated A+ by both A.M. Best and Standard & Poor’s. The company provides a full range of insurance and financial services, including auto, commercial, homeowners, farm and life insurance; public and private sector retirement plans, annuities and mutual funds; banking and mortgages; excess & surplus, specialty and surety; pet, motorcycle and boat insurance. For more information, visit www.nationwide.com.

Contact Us



P.O. Box 2344
Brea, CA 92822-2344